This website is operated by Soulgate Botanics (OPC)Private Limited, the owner of SoulgateWellness Shoppe. Throughout the site, the terms “we”, “us” and “our” refer to Soulgate  Wellness Shoppe.

Soulgate Wellness Shoppe offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms carefully before accessing or using our website. By accessing By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. or using any part of the site, you agree to be bound by them. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

Thank you for visiting www.soulgate.in. Your visit to this website is subject to this Privacy Policy. We at are committed to protecting and safeguarding your privacy.

This Privacy Policy describes the types of personal information we collect on Soulgate wellness shoppe website, how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information at any time. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

We refer to any information that can uniquely identify an individual as “Personal Information.” Below is a summary of what we collect and why.

• Examples: Browser version, IP address, time zone, cookie information, pages viewed, search terms, and site interactions.

• Purpose: To ensure the Site loads properly and to perform analytics to improve your browsing experience.

• Source: Collected automatically using cookies, log files, and analytics tools.

• Disclosure: Shared with our processor ZOHO commerce and analytics providers such as Google Analytics.

• Examples: Name, billing address, shipping address, payment details (including Razorpay ,ZOHO payment or other payment gateway tokens), email address, and phone number.

Purpose: To process orders, arrange shipping, issue invoices or confirmations, screen orders for potential fraud, and communicate regarding your order.

• Source: Collected directly from you during checkout.

• Disclosure: Shared with ZOHO commerce, Razorpay, Shiprocket, and marketing partners such as Meta (Facebook/Instagram) and Google Ads, only to the extent necessary for order fulfillment or marketing consent.

• ZOHO (store platform): ZOHO commerce privacy policy

ZOHO(payment processing): ZOHO payment policy

Shiprocket (shipping and fulfillment)

• Google Analytics, Meta Ads (for analytics and marketing)

We may also disclose information if required by law or to protect our legal rights.

We use your personal information to show you targeted ads or marketing content we think you’ll find relevant.

• We use Google Analytics and Meta (Facebook/Instagram) Ads for analytics and remarketing.

• You can opt out of Google Analytics here.

• You can manage ad preferences on:

Facebook Ads Settings

Google Ads Settings

A cookie is a small text file stored on your device when you visit our website.
We use cookies to:

• Maintain your shopping cart and checkout process,

• Analyze browsing behavior to improve site performance, and

• Show relevant marketing content.

You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect certain website functions.

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, misuse, or loss. However, no online system can be guaranteed 100% secure.

You may request to:

Access, update, or correct your information,

Withdraw marketing consent,

Withdraw marketing consent,

We use your personal information to:

Provide, personalize, and improve our services,

Process transactions, fulfill orders, and manage returns,

Communicate updates, offers, or product information (where you’ve consented), and

Ensure website security and prevent fraud.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data by 

To exercise these rights, contact us at info@soulgate.in

You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. your website by double clicking on a text box on your website. Alternatively, when you select a text box

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be available on this page.

If your product arrives damaged or defective, contact us within 72 hours of delivery at info@soulgate.in with images.

We will arrange for an exchange or provide a suitable resolution.

Returns due to personal preference must be reported within 48 hours of delivery.
Refunds will be issued as store credit or processed minus shipping charges for both ways.

Returns must be sent back in original packaging, undamaged, and in sellable
condition.

Refunds will only be approved after we receive the returned goods in their
original condition.

Products purchased on sale or discounted prices are not eligible for return or exchange.Used ,opened reed diffuser ,candle and serenity sticks cannot ne returned.

Email info@soulgate.in with your order number, reason for return and photos(if applicable),once  approved ,we will guide you through the next steps.

 Soulgate Botanics (OPC) Private Limited, founded in 2025, is a wellness-focused brand dedicated to creating products that nurture both people and the planet. At the heart of Soulgate Botanics is a strong ethical commitment.All products are crafted to be animal cruelty free,safe for regular use and free from harmful chemicals,ensuring consumers can choose wellness with confidence.Through thoughtful formulation and respect for nature’s purity, Soulgate Botanics (OPC) private Limited aims to become a trusted name in holistic wellness - where every product reflects care,safety, and a deep connection to natural well being.

Soulgate Botanics(OPC) Private Limited

Office SX 52 ,6th Floor,NPX Tower

Sector -153,Noida

Gautam Buddha Nagar,UP-201310

Contact no:9818615003