PRIVACY POLICY
Thank you for visiting www.soulgate.in. Your visit to this website is subject to this Privacy Policy. We at are committed to protecting and safeguarding your privacy.
This Privacy Policy describes the types of personal information we collect on Soulgate wellness shoppe website, how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information at any time. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.
Collecting Personal Information:
Collecting Personal Information:
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
We refer to any information that can uniquely identify an individual as “Personal Information.” Below is a summary of what we collect and why.
Device Information:
Device Information:
Examples: Browser version, IP address, time zone, cookie information, pages viewed, search terms, and site interactions.
Purpose: To ensure the Site loads properly and to perform analytics to improve your browsing experience.
Source: Collected automatically using cookies, log files, and analytics tools.
Disclosure: Shared with our processor ZOHO commerce and analytics providers such as Google Analytics.
Order Information:
Order Information:
Examples: Name, billing address, shipping address, payment details (including Razorpay ,ZOHO payment or other payment gateway tokens), email address, and phone number.
Purpose: To process orders, arrange shipping, issue invoices or confirmations, screen orders for potential fraud, and communicate regarding your order.
Source: Collected directly from you during checkout.
Disclosure: Shared with ZOHO commerce, Razorpay, Shiprocket, and marketing partners such as Meta (Facebook/Instagram) and Google Ads, only to the extent necessary for order fulfillment or marketing consent.
Sharing Personal Information:
Sharing Personal Information:
Disclosure: Shared with ZOHO commerce, Razorpay, Shiprocket, and marketing partners such as Meta (Facebook/Instagram) and Google Ads, only to the extent necessary for order fulfillment or marketing consent.
ZOHO (store platform): ZOHO commerce privacy policy
ZOHO(payment processing): ZOHO payment policy
Shiprocket (shipping and Fulfillment)
Google Analytics, Meta Ads (for analytics and marketing)
We may also disclose information if required by law or to protect our legal rights
Behavior Advertising
We use your personal information to show you targeted ads or marketing content we think you’ll find relevant.
We use Google Analytics and Meta (Facebook/Instagram) Ads for analytics and remarketing.
You can opt out of Google Analytics here.
You can manage ad preferences on: Facebook Ads Settings , Google Ads Settings
Cookies:
Cookies:
A cookie is a small text file stored on your device when you visit our website.
We use cookies to:
Maintain your shopping cart and checkout process,
Analyze browsing behavior to improve site performance, and
Show relevant marketing content.
Security of Information:
Security of Information:
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, misuse, or loss. However, no online system can be guaranteed 100% secure.
Your Rights (India & International):
Your Rights (India & International):
You may request to:
Access, update, or correct your information,
Withdraw marketing consent,
.Using Personal Information:
.Using Personal Information:
We use your personal information to:
Provide, personalize, and improve our services,
Process transactions, fulfill orders, and manage returns,
Communicate updates, offers, or product information (where you’ve consented), and
Ensure website security and prevent fraud.
Retention of Data:
Retention of Data:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data by writing to us at info@soulgate.in
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We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be available on this page.