If your product arrives damaged or defective, contact us within 72 hours of delivery at info@soulgate.in with images. We will arrange for an exchange or provide a suitable resolution.

Returns due to personal preference must be reported within 48 hours of delivery.
Refunds will be issued as store credit or processed minus shipping charges for both ways.

Returns must be sent back in original packaging, undamaged, and in sellable condition.

Refunds will only be approved after we receive the returned goods in their original condition.

Products purchased on sale or discounted prices are not eligible for return or exchange. Used ,opened reed diffuser ,candle and serenity sticks cannot ne returned.

Email info@soulgate.in with your order number, reason for return and photos(if applicable),once  approved ,we will guide you through the next steps.